Get big quietly, so you don’t tip off potential competitors.

Wonder what your customer really wants? Ask. Don’t tell.

It’s fine to celebrate success but it is more important to heed the lessons of failure.

It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.

How you climb a mountain is more important than reaching the top.

The best time to plant a tree was 20 years ago. The second best time is now.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

Rarely have I seen a situation where doing less than the other guy is a good strategy.

Openly share and talk to people about your idea. Use their lack of interest or doubt to fuel your motivation to make it happen.

The secret to successful hiring is this: look for the people who want to change the world.